Return and Shipping Damage Policy
Updated: January 2021

This document is readily available, both on our website: and in hard copy upon request.

1: A Credit Memo Number (CM#) must be obtained before returning any items for credit.
If you have an established account with Great Plains Appliance Parts, you can acquire the CM# by logging onto our website: Select the "Return Parts" option and proceed as instructed. If you do not have an established account, you may contact us at 800-678-6788 and speak to one of our Customer Service Representatives to assist you. Please have a copy of your invoice available so that we may better assist you.
2: Requests to cancel Non-Stock or Special ordered parts may be denied.
In order to cancel your order for a Non-Stock or Special ordered part, we must be able to cancel with our supplier. If the item is in transit to us, or directly to you, we will not be able to honor your request to cancel.
3: All returned parts must be in their original manufacturer sealed packaging.
Box seals cannot be broken. There should be no writing or labels except for the manufactures part label on the packaging. Parts damaged due to insufficient return packaging will not be credited. Parts are considered your property until we have examined them and found them to be in acceptable condition for return. Any item not meeting the mentioned criteria will be denied for credit.
4: All returned parts must be new and unused.
Any item having been returned for credit that shows any signs of use or installation will be denied. Static bag seals cannot be opened. Denied items will be returned upon request however, you will be responsible for all shipping charges incurred for return.
5: Parts returned for credit received damaged.
Great Plains Appliance Parts is not responsible for any items being returned for credit that are received damaged. Items received damaged will be denied credit. When returning parts for credit the Consumer is responsible to ensure all parts will be received undamaged. If damage has occurred, the Consumer will need to file a claim with their carrier to receive credit.
6: All returns should be made within 1 year from the date of purchase/invoice.
Items returned after 1 year from the original purchase date will not be eligible for return or credit.
7: Rejection of your returned part will occur if our return policy is not met.
We will notify you via e-mail should this occur. Denied parts will be held in our warehouse for 10 business days after rejection notification. After 10 business days of notification your rejected parts will be considered unclaimed. Unclaimed parts will be disposed of and credit will be denied. Rejected items can be returned to you upon request; however, you will be responsible for all shipping charges incurred for return.
8: We will take responsibility for our errors.
We take great pride in our ability to provide you with the correct part for your request. In the event we fall short in this ability and you receive an incorrect part due to our mistake, we will be responsible for processing the return. We will research any claim of error and proceed accordingly. This research will enable us to process your credit efficiently and identify areas for training or Improvement.

Shipping Damage Received from Great Plains Appliance Parts

Carrier Damage
In the event you receive a package that has been damaged by the carrier, Do NOT refuse it. Accept the package and call our Customer Service Department to report the damage. The damage must be reported within three (3) business days of receipt. We will require four photographs of the damage:

  1. One of the manufactures part label including the date code
  2. One of the entire box to demonstrate damage or no damage to the box
  3. One of the physical damage to the part
  4. One of the complete part
    (Example of required photos available upon request)
Any parts that are received damaged must be held by the customer for 60 days in the event that Sub-Zero, Wolf, Cove, Asko or Carrier requests the part back for inspection. In the event the part was disposed of before the 60 day period and cannot be produced, the customer will be billed back in full.

Once the damaged part replacement request has been submitted by the customer it will be reviewed. Within 24 hours the customer will get confirmation for approval or denial of a replacement part. If the damage claim is approved a new part will be shipped at no charge.